Responsible Gambling
Gambling should be fun entertainment, never a source of stress. If it stops being fun, it's time to take a step back.
Need help now? Call 0800 006 008 (free, 24/7)
Signs of Problem Gambling
If you identify with two or more of the following, consider seeking help:
Spending more money on gambling than you can afford
Borrowing money or selling possessions to gamble
Feeling restless or irritable when trying to stop gambling
Gambling to escape problems or relieve feelings of anxiety or depression
Lying to family or friends about how much you gamble
Chasing losses — increasing bets to try to win back money
Neglecting work, family, or personal responsibilities due to gambling
Feeling guilty or ashamed about your gambling behavior
Being unable to stop or reduce gambling despite wanting to
Gambling with increasing amounts to achieve the same excitement
Self-Help Tools at Springbok Casino
Deposit Limits
Set daily, weekly, or monthly deposit limits in your Springbok account. Go to Account Settings → Responsible Gaming → Set Limits. Once set, limits cannot be increased for 7 days.
Loss Limits
Set a maximum amount you're willing to lose per day, week, or month. When reached, you'll be unable to deposit or play until the next period.
Session Time Limits
Set reminders or hard limits on how long you play per session. Springbok can send pop-up reminders at intervals you choose (30 min, 1 hour, 2 hours).
Cool-Off Period
Take a break from gambling for 24 hours, 7 days, or 30 days. During this time, you cannot log in or play. Contact support to activate.
Self-Exclusion
Permanently or temporarily exclude yourself from Springbok Casino. Exclusion periods: 6 months, 1 year, 5 years, or permanent. Contact support to request.
Reality Check
Enable pop-up notifications that show your session duration and net win/loss at regular intervals. Helps maintain awareness during play.
Free Support Resources
National Responsible Gambling Programme (NRGP)
📞 0800 006 008
South Africa's national helpline — free, confidential, available 24/7
https://www.responsiblegambling.co.zaGamblers Anonymous South Africa
📞 011 888 5493
Free peer-support meetings across South Africa
https://www.gamblersanonymous.org.zaSouth African Responsible Gambling Foundation
📞 0800 006 008
Counselling, treatment referrals, and educational resources
https://www.sargf.org.zaGamCare International
📞 +44 808 802 0133
International support and online counselling
https://www.gamcare.org.ukSafe Gambling Guidelines
Set a budget: Decide how much you can afford to lose before you start playing. Never exceed this amount.
Set time limits: Decide how long you'll play and stick to it. Use Springbok's session timer feature.
Don't chase losses: Losing is part of gambling. Accept losses and walk away. Chasing losses leads to bigger losses.
Don't gamble under the influence: Alcohol and drugs impair judgment and lead to poor decisions.
Take breaks: Step away regularly. Go for a walk, have a meal, or do something else enjoyable.
Keep perspective: Gambling is entertainment with a cost, like going to a movie. The house always has an edge.
Protect minors: Never allow anyone under 18 to gamble. Use parental controls and keep login details secure.
Underage Gambling Prevention
Springbok Casino strictly prohibits gambling by anyone under 18 years old. This is enforced through:
- • Age verification during registration (DOB required)
- • KYC document checks before first withdrawal (ID required)
- • Account closure if underage gambling is detected
Parents: Use internet filtering software (Net Nanny, Qustodio, Norton Family) to block gambling sites. Keep your Springbok login credentials secure and never share them.
Frequently Asked Questions
National Responsible Gambling Programme
0800 006 008
Free • Confidential • 24/7
Last Updated: March 6, 2026